Privacy Policy
Last updated: 2026-07-14
1. Introduction
Everest Wireless Network Pvt.Ltd ("EWNET", "we", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services.
2. Information We Collect
- Account Information: Name, email, phone number, billing address when you create an account or subscribe to our services.
- Service Data: IP addresses, bandwidth usage, connection logs for network management and troubleshooting.
- Payment Information: Processed securely through third-party payment gateways (eSewa, Khalti, bank transfer). We do not store full payment credentials.
- Website Usage: Cookies and analytics data to improve our website experience.
- Support Communications: Any messages, tickets, or inquiries you send through our contact forms.
3. How We Use Your Information
- Provide and maintain internet services
- Process billing and payments
- Send service notifications and updates
- Respond to support requests
- Improve our network and services
- Comply with legal obligations under Nepal's Electronic Transactions Act
4. Data Sharing
We do not sell your personal data. We may share information with:
- Payment processors for billing purposes
- Network infrastructure partners for service delivery
- Law enforcement when required by Nepali law
5. Data Security
We implement enterprise-grade security measures including encrypted connections, secure data centers, access controls, and regular security audits to protect your information.
6. Your Rights
You have the right to access, correct, or delete your personal data. Contact us at info@ewnet.com.np to exercise these rights.
7. Cookies
Our website uses essential cookies for session management and optional analytics cookies. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated via email or website notice.
9. Contact
For privacy-related questions, contact us at:
📧 info@ewnet.com.np
📞 +977-083597000/083521003
📍 Birendranagar 10 Surkhet Karnali Nepal